Case studies
When we finish a new project type or find a new learning from what we build and what works for our customers we take the time and write an email.
A retail business with multiple locations implemented a transactional NPS (Net Promoter Score -see Wikipedia) system to track and get live feedback on how good the last interaction was and how likely is for them to recommend the business to their friends.
Benefit 1: They managed to fix a lot of misunderstandings by calling detractors right then on the spot by a manager and clearing up the situation.
Benefit 2: feedback was used to find where more training is needed. Agents and managers can see their standings with their peers.
Benefit 3: (in the full study)
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